Order Process Contact

By agreeing to our terms & conditions you are agreeing to allow us to contact you by e-mail to confirm your order and regarding its safe dispatch and delivery. We always request a contact phone number for your delivery address, preferably a mobile number.  This is used only for delivery update text messages, which will notify the recipient of delivery timing and proof of delivery and to help the couriers find more difficult delivery addresses.

Please be assured that your personal information will only be used to ensure your orders and requirements are met efficiently within a safe and secure environment.

We request you to keep any usernames and passwords issued to you securely for your use on our website.

Marketing Contact

You can choose to subscribe, or not, to our monthly newsletter to advise you about our products, recipes and promotions. You can also subscribe to our mail order price list, by post annually. If you are subscribed and no longer wish to be contacted, you can unsubscribe in one click from a link at the bottom of our email or contact us directly by phone or email.

PCI Compliance

We are fully PCI compliant in terms of Credit Card Security.  For further details of our privacy policy please contact us:

Black Mountains Smokery Ltd.
Leslie House,
Elvicta Park,
Crickhowell,
Powys.
NP8 1DF

Tel: 01873 811566

Email: admin@smoked-foods.co.uk

How & why we collect & protect your data

Why are you on our mailing list?

• You have subscribed to our e-newsletter
• You have ordered our produce
• You are receiving a subscription gift
• You have recently requested an e-pricelist

This is the data that we collect:

• Your name
• Your business name (where appropriate)
• Your email address
• Your address if you have ordered, paid for or received a delivery
• Your phone number (for ordering or delivery purpose)
• Multiple gift delivery addresses (held in your account only and never contacted directly unless a customer in their own right)
• Card payment details for subscriptions and repeat orders held securely by Sagepay

How do we use your data? Why do we need it?

• If you have subscribed we send you a monthly newsletter to keep you abreast of special products, details of events, seasonal recipes, subscription details and exclusive offers
• We use your address details to process and deliver orders and phone numbers to help the courier
• We email you to alert you to confirm your order and to give you shipping and tracking details
• We use email or phone to inform you of any changes or problems with your order or delivery

How do we store this information?

• We store this data electronically and take all reasonable measures to keep it safe
• All Black Mountains Smokery mailing lists are strictly private for our use only
• We will NEVER pass on any of your data to any other party, for any reason or at any time, unless we are required to by Law

How can you unsubscribe from our mailings and e-newsletters?

You can unsubscribe at any time: Simply click the “Safe Unsubscribe” link at the bottom of any e-newsletters or reply Unsubscribe to any standard e-mails.

• This will prevent you from receiving further newsletters and offers
• This will prevent you from being re-subscribed
• You must actively re-subscribe if you wish to do so.
• Please note that once subscribed you will receive all our special offers, so there is no need to unsubscribe and resubscribe each time.

Once unsubscribed you will still receive order confirmation and shipping advice

If you would like your all information and order history to be completely deleted from our records, please contact us by email

If you have any questions or require any clarification, please do not hesitate to call us on 01873 811566

Website & Cookies

What are cookies?

This website uses cookies to collect information. Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses this website. The cookies are essential to the effective operation of our website and to enable to you shop with us online. Cookies are also used to tailor the products and services offered and advertised to our customers, both on this website and elsewhere.

Information collected?

Some cookies collect information about browsing and purchasing behaviour by people who access this website via the same computer or device. This includes information about pages viewed, products purchased and the customer journey around a website. We do not, however, use cookies to collect or record information on users’ name, address or other contact details. We are able to use cookies to monitor individual customer browsing and purchasing behaviour but third parties are not able to identify customers using cookies.

Who sets the cookies?

The cookies stored on your computer and other devices, when you access this website, are set by ourselves and third parties to help deliver a high-quality website and online shopping experience. Some cookies set by or on behalf of ourselves are necessary to enable customers to make purchases on our website. Cookies may also be set by third parties who participate with us in affiliating marketing programmes. None of these third parties collect any personal data from which they would be able to identify individual customers.

What are cookies used for?

The main purposes for which cookies are used are:-

1. For technical purposes essential to the effective operation of our website, particularly in relation to on-line transactions.
2. To drive our marketing, particularly banner advertisements and targeted updates.
3. To enable Black Mountains Smokery to collect information about the browsing and shopping habits and activities of customers, including to monitor the success of campaigns, competitions and offers.
4. To enable Black Mountains Smokery to meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.

How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:-

For Microsoft Internet Explorer:

1. Choose the menu “tools” then “Internet Options”
2. Click on the “privacy” tab
3. Select the setting the appropriate setting

For Mozilla firefox:

1. Choose the menu “tools” then “Options”
2. Click on the icon “privacy”
3. Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:

1. Choose the menu Files”> “Preferences”
2. Privacy

What happens if I disable cookies?

This depends on which cookies you disable, but in general the site may not operate properly if cookies are switched off. If you only disable 3rd party cookies you will not be prevented from making purchases on this site. If you disable all cookies you will be unable to complete a purchase on this site.